Conflict management: release process as a result of restructuring
a successful corporation wants to secure its success sustainably.
This requires leaner structures, which in Switzerland requires
a dissolution of selected departments and previous functions.
This results in the release of long-standing employees whose re-employability
is rather low. The goal of the corporation is a release process
that is fair, employee-oriented and ethically sound. The excellent
reputation of the company should not be tarnished by the separation
restructuring with layoffs has a high potential for conflict and
can diminish employee motivation - including that of those who
can stay. Both the supervisors who must conduct the exit interviews
as well as the affected employees suffer from great psychological
pressure. Poorly conducted layoffs and errors in communication
/ information may cause serious damage to the image of the company.
Unprofessional exit interviews can increase these negative effects,
as well as cause massive psychological damage.
service : After a careful analysis of the situation,
we design a differentiated process architecture. Important components
are a finely structured schedule for the release process, preparation
and reworking. We develop a communication strategy in cooperation
with the communications officers. Emphasis is placed on the support
of staff and their employability, so as to increase the chances
of re-employment of the released personnel. The information and
exit interviews of key personnel are prepared in detail. The persons
who conduct the exit interview receive a careful briefing and
appropriate training. The exit interviews are followed by a debriefing.
The affected employees will receive an offer of psychological
counseling - on site and in the aftermath of the process.
The layoff process takes place internally as planned - without
any escalation. Those affected gain an insight into the restructuring
and are given a perspective. The separation process proceeds without
public attention. Internally, the event is handled constructively.